Skip to content
  • Contact Us
  • Facebook
  • RSS
  • Video Library
  • Welcome
  • Overview
  • Usage
  • Usage History
  • Transactions
  • Pay My Bill
  • Logout
  • Forgot username or password
  • Create account
New Mexico Water. Quality. Service Value.
  • Districts

      Districts

      https://www.newmexicowater.com/wp-content/uploads/2019/04/menu-districts-1.png
    • Find My Water System
    • Elephant Butte
    • Indian Hills and Squaw Valley
    • Juan Tomas
    • Meadow Lake
    • Morningstar
    • Rio Communities
    • Rio Communities Industrial Park
    • Rio del Oro, Cypress Gardens, and Tome Vista Subdivision
    • Sandia Knolls
  • Customer Care

      Customer Care

      https://www.newmexicowater.com/wp-content/uploads/2019/04/Customer-Care.png
    • Pay Your Bill
    • Payment Options
    • Update Contact Information
    • Customer Service Centers
    • Office Closure Dates
    • High Water Bills
    • Emergency Preparedness
    • Start/Stop Service
    • Contact Us
  • Conservation

      Conservation

      https://www.newmexicowater.com/wp-content/uploads/2019/04/Conservation.png
    • Conservation Tips
    • Look for Leaks
    • Other Resources
  • Water Quality

      Water Quality

      https://www.newmexicowater.com/wp-content/uploads/2019/04/Water-Quality.png
    • Water Quality Reports
    • Facts on Fluoridation
    • Potential Contaminants
  • In Your Community

      In Your Community

      https://www.newmexicowater.com/wp-content/uploads/2019/04/In-Your-Community.png
    • Charitable Contributions
    • ESG Report
    • College Scholarship Program

Help

  • Customer Care FAQs
  • Conservation FAQs
  • Water Quality FAQs
  • Rates FAQs
  • Video Library
  • Site Map

Customer Care FAQs

  • How can I protect myself against utility scams?
  • How can I winter-proof my water pipes?
  • Who can I contact about accessibility issues I encounter on this site?
  • How do I read my bill?
  • What forms of payment does New Mexico Water accept?
  • What are my payment options?
  • What do I do if I have billing questions?
  • What should I do if my bill seems higher than usual?
  • Is there a special discontinuation notification service for elderly or handicapped customers?
  • I received a message to call my local Customer Center. When is it open?
  • Who should I call in case of a water emergency, such as a water line break or broken fire hydrant?
  • How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
  • Is New Mexico Water responsible for plumbing leaks?
  • How do I discontinue or transfer my water service?
  • How do I read my meter?
  • How can I tell if I have a plumbing leak?
  • How can I tell if my toilet has a leak?
  • If my toilet’s leaking, what can I do about it?
  • How can I prepare for and react to emergencies?
  • What can I do to protect my pets?

About New Mexico Water

  • Corporate Information
  • Latest News
  • Current Alerts
  • System Information
  • State Map

Conservation

  • Conservation Tips
  • Look for Links
  • Other Resources

Customer Care

  • Pay Your Bill
  • Payment Options
  • Update Contact Information
  • High Water Bills
  • Customer Service Centers
  • Office Closure Dates
  • Emergency Preparedness
  • Start/Stop Service
  • Contact Us

Water Quality

  • Water Quality Reports
  • Facts on Fluoridation
  • Potential Contaminants

Community

  • Charitable Contributions
  • ESG Report
  • College Scholarship Program

Help

  • Customer Care FAQs
  • Conservation FAQs
  • Water Quality FAQs
  • Rates FAQs
  • Video Library
  • Site Map

Rates

  • Rates and Rules

Corporate Web Site

  • Corporate Overview
  • Investor Relations
  • Stock Information
  • Sustainability Policy
  • Careers

Customer Service

(505) 864-2218

Copyright © 2009–2023 New Mexico Water
Policies
  • Accessibility Statement
  • Privacy Policy
  • Terms of Use