Here are detailed instructions on how to read your bill. If you have any questions, please contact your local Customer Center at the number shown on your bill.
- Billing date — Date your bill was printed.
- Account number — Your 10-digit account number. You will keep this number if you move within our service areas. If you receive more than one bill, you will have more than one account number.
- Contact information — Your local Customer Center.
- Message — This is where messages will appear.
- Current Charges (Water) — Amount due from current billing period.
- Current Charges (Sewer) — Amount due from current billing period (if applicable).
- Subtotal — Subtotal of current charges
- Prior Balance or Payment Received — The amount due from your last bill, or the payments that we have applied to your account since your last bill.
- Total Amount Due — The amount that you owe, including unpaid previous balances.
- Past Due Amount — Unpaid balance from prior billing periods, due now.
- Current Charges — Total of current charges and due date.
- Cust ID — Your former account number (if you had service prior to July 1, 2011).
- Service Address — Address receiving service.
- Service from dates – The beginning and end of the billing period.
- Service charge — Monthly charge based size/type of service.
- Quantity charge — Measured in thousand (K) gallons.
- RFC charge/surcredit — Return Flow Charge (where applicable) is charged to water customers and credited to sewer customers to offset Return Flow Credits generated by the sewer division.
- Tax — Tax we collect for state and county governments.
- Water Conservation Fee — As applicable.
- PRC Fee — Public Regulation Commission fee.
- Subtotal for service (water or sewer).
- Usage history — Up to 13 months of water consumption history.
- Meter and reading information.
- Sewer — Current charges for sewer (if applicable).
- Sewer quantity charge — Based on average water consumption billed in January, February, and March (recalculated annually).
- Return this portion with your payment.
- Amount due.