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New Mexico Water. Quality. Service Value.
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 July 18, 2025 - Phone scam targeting customers  July 7, 2025 - Public Regulation Commission Notice

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Customer Care FAQs

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  • Is there a special discontinuation notification service for elderly or handicapped customers?
  • I received a message to call my local Customer Center. When is it open?
  • Who should I call in case of a water emergency, such as a water line break or broken fire hydrant?
  • How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
  • Is New Mexico Water responsible for plumbing leaks?
  • How do I discontinue or transfer my water service?
  • How do I read my meter?
  • How can I tell if I have a plumbing leak?
  • How can I tell if my toilet has a leak?
  • If my toilet’s leaking, what can I do about it?
  • How can I prepare for and react to emergencies?
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