High Water Bills

High bills

If you have an unusually high water bill, you can conduct a water audit to see where the problem may be.

To perform an audit, check the following:

Residential Customers

  • Is your water meter moving?
  • Are there any dripping faucets? Thirty drips per minute adds up to approximately 15 gallons per day.
  • Do you have a leaking toilet?
  • Is there a leaking irrigation valve?
  • Do you have a sprinkler system? If so, is it on a timer? Is the timer operating correctly?
  • Were you gone for any number of days during the month in question? If so, did somebody take care of your plants or animals for you?
  • Do you have a water softener? Is it the recycling type? Is it operating correctly?
  • Do you have an under-the-sink filter system? Is it operating correctly?
  • Does the handle on your toilet have to be jiggled to make the water stop running?
  • Do you have a hot tub or pool? If so, have you adjusted the float arm lately?
  • Did you have your fire sprinkler system maintained?
  • Have you repaired any leaking faucets, water heaters, etc., lately?
  • Is there a recycling hot water unit? Is it operating correctly?
  • Are there any wet spots on the lawn or inside the home on walls, ceilings, etc.?
  • If you are a commercial customer (restaurant, convenience store, etc.), do you have a purifying water machine, “serve yourself” machine, or soft drink machine that might need repair or has experienced unusually high usage?

If you answered “yes” to any of these questions, then you may have found the source of your unusual water usage. Investigate further.

Check for Hidden Leaks

Meter face showing test hand

Make sure that water is not slipping away due to undetected leaks in your system. To check for household leaks, turn off the water inside and outside your home. Observe the test hand (depicted at right in red); if it moves, there is water pushing through the meter, indicating a leak. To locate a leak, try:

  • Looking for wet spots that could indicate a leak in the pipe between the meter and the home or the sprinkler system.
  • Dropping a dye tablet in the toilet tank. Don’t flush. If colored water appears in the bowl, the toilet leaks.

What should I do if my bill seems higher than usual?

The most common reason for a high bill is a household leak. To find out if you have a household leak, make sure all the water inside and outside of the house has been turned off. Go out to your water meter (usually located near the street in front of the home) and check to see if any of the dials on the meter are moving. If the dials are moving, you may have a household leak. Most often, household leaks are associated with toilets or faucets. You should also check the pipe between the meter and your house, sprinkler system timer, water softener, water heater, and water filtration unit. If everything seems to be in order, or you need assistance, please Contact Us. We’re here to help.