System Information

Rio del Oro, Cypress Gardens, and Tome Vista Subdivision

This system’s customers are served by the Rio Communities customer center.

Customer Center

401 Horner Street
Rio Communities, NM 87002

8 a.m. to 5 p.m.
(closed noon — 1 p.m.)


(505) 864-2218

General Manager

Cynthia Apodaca

Mailing Address

401 Horner Street
Rio Communities, NM 87002

After-Hours Phone

(505) 864-2218

For assistance with billing questions, starting or stopping service, scheduling a service appointment, or other customer service matters, please use the Contact Us form any time or call the Customer Service Center at (505) 864-2218 between the hours of 8 a.m. and noon or 1 p.m. and 5 p.m., Monday through Friday.

For after-hours water service emergencies, please call (505) 864-2218 and leave a message in our emergency voicemail box. An on-call operator will respond promptly to your message.

Las Maravillas, Pasitos del Cielo, Habitat for Humanity and Tome Vista Subdivisions plus schools from elementary through higher education (Desert View Elementary, Manzano View Middle School, Valencia High and the University of NM – Valencia Campus)

General Information

New Mexico Water Service purchased the Rio Grande Utility Company in July 2002. Since that time, New Mexico Water Service has provided water and sewer service that meets all quality standards. In 2006, water and sewer service was extended to the Tome Vista subdivision. The Rio del Oro water system also supplements the Cypress Gardens water system.

To serve our customers in Rio del Oro and Tome Vista, water is pumped from deep wells drilled into the Santa Fe Formation of the Rio Grande Aquifer. The pumped water is disinfected and stored in two steel reservoirs that provides 1.5 million gallons of storage. We also provide sewer service customers in these areas. In 2006, our wastewater treatment facility was upgraded to a state-of-the-art membrane bio-reactor filtration facility with a capacity to treat 200,000 gallons influent per day. In Rio del Oro and Tome Vista, we serve over 1,000 residential customers and four schools.