System Information

Rio Communities

This system’s customers are served by the Rio Communities customer center.

Customer Center

401 Horner Street
Rio Communities, NM 87002

8 a.m. to 5 p.m.
(closed noon — 1 p.m.)


(505) 864-2218

General Manager

Cynthia Apodaca

Mailing Address

401 Horner Street
Rio Communities, NM 87002

After-Hours Phone

(505) 864-2218

For assistance with billing questions, starting or stopping service, scheduling a service appointment, or other customer service matters, please use the Contact Us form any time or call the Customer Service Center at (505) 864-2218 between the hours of 8 a.m. and noon or 1 p.m. and 5 p.m., Monday through Friday.

For after-hours water service emergencies, please call (505) 864-2218 and leave a message in our emergency voicemail box. An on-call operator will respond promptly to your message.

Rio Communities, Chamesa Subdivision and La Merced Elementary School

General Information

New Mexico Water Service purchased the Rio Grande Utility Company in July 2002. Since that time, New Mexico Water Service has provided water and sewer service (in areas where infrastructure is available) that meets all quality standards.

To serve our customers in Rio Communities, water is pumped from deep wells drilled into the Santa Fe Formation of the Rio Grande Aquifer. The pumped water is disinfected and stored in a steel reservoir that provides 1.5 million gallons of storage. We also provide sewer service to many Rio Communities customers. Our wastewater treatment facility is an extended aeration, activated sludge facility with a capacity to treat 300,000 gallons influent per day. In Rio Communities, we serve over 1,800 residential customers, over 1,300 sewer customers, almost 20 business customers and one elementary school.