System Information

Cypress Gardens

This system’s customers are served by the Rio Communities customer center.

Customer Center

401 Horner Street
Rio Communities, NM 87002

Phone

(505) 864-2218

General Manager

Cynthia Apodaca

Mailing Address

401 Horner Street
Rio Communities, NM 87002

After-Hours Phone

(505) 864-2218

For assistance with billing questions, starting or stopping service, scheduling a service appointment, or other customer service matters, please use the Contact Us form any time or call the Customer Service Center at (505) 864-2218 between the hours of 8 a.m. and noon or 1 p.m. and 5 p.m., Monday through Friday.

For after-hours water service emergencies, please call (505) 864-2218 and leave a message in our emergency voicemail box. An on-call operator will respond promptly to your message.

Cypress Gardens, Eastland Hills, Eastland Estates Subdivisions, and Ann Parrish Elementary School

General Information

New Mexico Water Service purchased the Cypress Gardens Water System — serving Cypress Gardens and Eastland Hills subdivisions — in September 2005. In 2007, water and sewer service was extended into the Eastland Estates subdivision of Cypress Gardens. Since 2005, New Mexico Water Service has provided water and sewer service (in areas where infrastructure is available) that meets all quality standards.

To serve our Cypress Gardens customers, water is pumped from a deep well drilled into the Santa Fe Formation of the Rio Grande Aquifer, disinfected and stored in a steel reservoir. Water from the Rio del Oro water system is also utilized to supplement the Cypress Gardens water system. This water is pumped from wells drilled into the same Santa Fe Formation and disinfected. Customers in the Eastland Hills and Eastland Estates Subdivisions also receive sewer service and sewage is pumped and gravity fed to our Rio del Oro Wastewater Treatment Facility for treatment by our state-of-the-art membrane bio-reactor filtration plant.