Still Have Questions?
Browse this web site or contact your local New Mexico Water Customer Center for more information. You can find the phone number through the Your Water System page.
FAQs
Water Quality
- Why does my water appear milky or cloudy?
- What causes the spots on my dishes?
- Should I buy a water softener?
- Should I buy a home filtration unit?
- What should I do if my coffee has an oily appearance?
- What causes odor in the hot water?
- What causes some water to be discolored?
- Is bottled water higher quality than tap water?
- Why do New Mexico Water employees open fire hydrants?
- Why does water need to be disinfected?
- Why does my water have a chlorine taste (or smell)?
- Why is there dirt or sand in my water?
- Why does the taste of my water change throughout the year?
Customer Service
- Who should I call in case of a water emergency, such as a water line break or broken fire hydrant?
- Is New Mexico Water responsible for plumbing leaks?
- How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
- How do I discontinue or transfer my water service?
- How can I tell if my toilet has a leak?
Billing
- What forms of payments does New Mexico Water accept?
- How do I make payments?
- What should I do if my bill seems higher than usual?
- Is there a special discontinuation notification service for elderly or handicapped customers?